FAQ – Frequently Asked Questions

Where/how is it made?

Just about everything is handmade in our space in the Arts District of Downtown Los Angeles. Check out Our Process, and visit us to see your products being made and learn what we’re all about! For store info, see our Contact page.

Do you offer a pay-later option or installments?

Yes! We offer Paypal Pay Later/ Paypal Credit, which charges 0% interest when you pay within 6 months; and for purchases up to $1,500, we offer PayPal “Pay in 4,” which is also 0% interest and has NO impact to your credit score. You will find these options at Checkout. Let us know if you have any further questions about these.

Do you offer gift cards?

Yes, you can get them here!

How soon will I get my order?

As we are a small business and most of our products are made to order and handmade, it usually takes a few weeks to fulfill orders. Normally you should receive your order within 3-5 weeks. If you need it by a specific time, contact us and we may be able to work something out.

What is your return policy?

Standard (non-customized) products which are not damaged can be returned within 30 days of receiving it. The customer will need to either drop it off at our store or ship it (well cushioned!) at the customer’s expense. We recommend disassembling furniture and flat packing to reduce your shipping costs. Contact us for advice on how to flat pack.

Products that are customized generally cannot be returned. However, if you are not satisfied with your product, we will do everything possible to make it right!

Do you offer a warranty on your products?

Yes, we offer a 1 year warranty on all products. Of course, they will last much longer than that! The warranty means that we will provide a repair or solution to problems with the products when they are used normally. Contact us for more details.

Do you offer discounts on bulk orders?

Yes, contact us to discuss.

Is everything customizable?

Mostly, yes, including paint colors (96 water-based colors to choose from!), fabrics, size, and more. Just tell us what you want and we will work to make it happen!

What are your store hours?

See our Contact page.